SHIPMENT

Delivery Timeframes

For in-stock items, orders are typically delivered the next day, but please allow up to 48 hours for delivery after purchase. For pre-orders, processing times vary by product. Refer to the product description for specific timelines, as pre-orders generally take 2-4 weeks to fulfill.

Shipping Information

We ship worldwide using DHL Express. Delivery times are 2-6 business days to most destinations (excluding U.S. Army bases) after processing. Be sure to check the product description for the specific processing time associated with your order. Once shipped, you will receive a notification email with tracking information to monitor your package.

Duties, Taxes, and Customs Fees

DarkorDorte does not cover duties, taxes, or customs fees that may apply to international shipments. These charges are the responsibility of the customer.

Delayed Packages

If your package has not arrived within 5-10 days from the confirmed shipment date, please contact us at customerservice@darkordorte.com. Our representatives will assist you in locating your order and ensuring it is on its way.

Terms of Purchase

By placing an order with DarkorDorte, you agree to the shipping timeframes outlined in the product description. Cancellations are not permitted during pre-orders.

Pre-Order Status Inquiries

Please do not email us about the status of your pre-order unless the combined processing and shipping timeframe has passed. Rest assured, we are working diligently to fulfill your order as quickly as possible.

Customs & Regulations

It is the customer's responsibility to verify their local postal regulations regarding restricted items. DarkorDorte is not liable for items refused or confiscated by customs or postal authorities in your country.

For further assistance, please reach out to us at customerservice@darkordorte.com.